10AM PT, 1PM ET
When the COVID-19 pandemic suddenly forced state and local government IT support employees to work remotely, managing common tasks like service desk tickets, project management, reporting, and time tracking suddenly became more challenging. At the same time, many of these employees were asked to provide additional support and services to work-from-home staff without the benefit of additional resources.
Join our experts May 18 at 10:00 a.m. PT/1:00 p.m. ET for a special 30-minute lunch and learn webinar that will explore how local governments can evolve their philosophy and culture and adopt a more mature, cloud-based IT service management approach that enables more effective day-to-day IT management and better prepares them for unusual circumstances like long-term remote work.
- How an IT Service Management (ITSM) platform can enable better collaboration and management across all projects and departments within an organization and provide automation and analytics capabilities to improve efficiency
- How to increase self-service adoption with an easy-to-use portal and integrated knowledge base to improve services both internally to employees and externally to the citizens you serve
- Steps for building a more effective and efficient IT support system, no matter where you’re starting from