11AM PT, 2PM ET
Many government organizations discovered the power of chat bots, virtual agents, online self-service and other modern contact center features during their response to the COVID-19 pandemic. These intelligent and constituent-friendly tools helped agencies meet unprecedented demand for information and services during the crisis. But these tools can do more than help your contact center respond to spiking demand in an emergency. They also can be part of a proactive strategy to improve customer experience and engagement.
Join the Center for Digital Government and NICE inContact for an engaging and interactive discussion on how to use artificial intelligence and automation to improve customer experience in your contact center. If your agency implemented these technologies during the COVID crisis, we’ll show you how to leverage that investment to enact long-term improvements. And if you’re still considering these tools, we’ll show you how they can help serve and engage residents in effective new ways.
Register now and make plans to join us May 20 at 11 a.m. Pacific / 2 p.m. Eastern learn more about how intelligent software and automation can:
· Help your contact center provide 24/7 service
· Collect information from callers upfront, eliminating blind transfers to agents
· Answer routine questions and free agents to work on more complex issues