March 23

Watch Now

Constituents’ needs and expectations are constantly changing and evolving, which is why governments are working hard to deliver citizen services faster and more effectively than ever before. Automation helps agencies modernize constituent service management and streamline workflows. But most full-scale service desk solutions remain too costly for many governments, especially at a time of severe budget constraints.

As a new generation of more agile service management solutions emerges, it offers organizations the same comprehensive ability to manage service requests at a fraction of the cost. Join Government Technology and Atlassian on March 23rd at 11am PT for an information-packed, 60 minute webcast on how these new service platforms are transforming government’s ability to deliver services.

As a participant in this discussion, you’ll learn:

  • How service management tools can optimize constituent service processes
  • What capabilities to look for in a management solution
  • Turnkey products that allow organizations to spin up service management solutions quickly and scale them to meet demand
  • How these tools allow agencies to escalate and assign urgency for high-priority tasks



Thad West

Co-Founder and CEO, Isos Technology

As a Co-Founder and CEO of Isos Technology, Thad West is responsible for overall vision, strategy and execution of the business. Thad brings his diverse technology background, business acumen and strong leadership skills to these roles. Thad has nearly two decades of experience in technology. He has extensive experience in product management, development team leadership, enterprise architecture and business application development. Prior to founding Isos Technology, Thad held the position of VP of Application Development for a Fortune 100 financial company and Director of Product Management for a mid-size software company specializing in mobile applications for the construction industry. Thad has honed his skills through extensive experience in all aspects of enterprise application development and team management. He has diverse enterprise application experience in a wide range of fields, including finance, health services, insurance, construction and retail technologies. Thad's experience in these areas has given him powerful tools to provide comprehensive client solutions. These skills coupled with Thad's ethical imperative to provide the best service possible have led Isos Technology in establishing itself as an exemplary model of a technical solutions provider. Awards: Winner of the 2015 AZ Top Tech Exec Awards CEO award

Paul Buffington

Paul Buffington

Principal Solutions Engineer for ITSM, Atlassian

As an enterprise solution engineer, Paul is responsible for helping customers redefine the shape of modern ITSM. Fifteen years of consulting fuel his passion for all things IT. His expertise spans the Atlassian products but also goes beyond the technology to helping teams transform the way they work. Paul enjoys spending time with family and their golden retrievers where they live on the Oregon coast. He’s an avid cyclist and photographer.

Dr. William Rials

Dr. William Rials — Moderator

Senior Fellow, Center for Digital Government and former CIO, State of Mississippi

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO. Dr. Rials holds a bachelor’s degree in business administration from Belhaven University, a master’s degree in computer information systems and cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and cybersecurity space and is frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.